Shipping policy

Last Updated: August 04, 2026

Thank you for shopping with Havensio. This Shipping Policy explains how orders are processed, shipped, and delivered. Please review the information below before placing your order.

Havensio works with fulfillment partners to process and ship orders to customers within the United States.

Order Processing, Shipping & Delivery

• Order Processing: 1–3 business days (Monday–Friday).
• Shipping (Transit) Time: 6–9 business days (Monday–Friday).
• Estimated Delivery Time: 7–12 business days (Monday–Friday), including order processing and shipping.
• Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.
  
• Delivery estimates are provided for reference only and may vary depending on the shipping destination, carrier operations, weather conditions, or other circumstances beyond our control.

Alaska & Hawaii

Orders shipped to Alaska and Hawaii may require additional transit time due to the shipping destination.

• Estimated Delivery Time: 10–30 business days.
• If your order contains multiple items, they may be shipped separately based on product availability or fulfillment location.
• If items are shipped separately, you will receive a separate tracking number for each shipment, when applicable.

Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not ship to:

• P.O. Boxes
• APO/FPO addresses
• International destinations

Shipping Costs

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–12 Business Days	$6.99

Order Tracking

• A shipping confirmation email containing your tracking information will be sent after your order has been shipped.
• Tracking information typically becomes available within 48 hours after shipment.
• Tracking updates are provided by the shipping carrier and may require additional time to appear.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or fulfillment location. If this occurs, you may receive more than one tracking number.

Shipping Delays

Although we work to meet our estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

• High order volumes
• Carrier transportation delays
• Severe weather conditions
• Public holidays
• Operational disruptions affecting shipping carriers

If your shipment is delayed, our customer support team will be happy to assist you with tracking information.

Order Cancellations

If you would like to request an order cancellation, please contact our customer support team as soon as possible at support@havensio.com.

Cancellation requests are reviewed based on the current status of your order. Once an order has entered processing or has been shipped, cancellation may no longer be available. If your order cannot be canceled, you may be eligible to request a return in accordance with our Return and Refund Policy after delivery.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact our customer support team within 48 hours of delivery at support@havensio.com.

To help us review your request, please include your order number along with clear photographs of the item, the packaging, and any visible damage or discrepancy.

After reviewing your request, we will work with you to determine an appropriate resolution in accordance with our Return and Refund Policy

Returns & Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy. Please refer to that policy for complete eligibility requirements and instructions.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.