How long does shipping take?
Orders are typically delivered within 7–12 business days after they have been processed and shipped. Delivery times may vary depending on the destination, carrier operations, and other factors outside our control. Once your order has been shipped, we'll send a tracking number to your email so you can monitor your shipment.
Do you offer free shipping?
We currently do not offer free shipping. A flat shipping fee of $6.99 applies to each checkout, regardless of the number of items purchased. The shipping charge is displayed before payment is completed.
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, in their original packaging, and returned in the same condition in which they were received. After your returned item is received and inspected, eligible refunds will be issued to the original payment method in accordance with our Return and Refund Policy.
If you need assistance or would like to request a return, please contact us at support@havensio.com.
Are your products covered by a warranty?
Our products are not covered by a manufacturer's warranty. If you experience an issue with your order, please contact our customer support team at support@havensio.com. We'll review your request and assist you in accordance with our store policies.
What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, PayPal, Apple Pay, and Google Pay. Payments are processed through secure payment providers to help protect your transaction.
How can I track my order?
After your order has been shipped, you'll receive a shipping confirmation email containing your tracking information. Tracking updates can be viewed using the carrier's tracking service.
Do you ship internationally?
No. We currently ship within the United States only.
Can I change or cancel my order after placing it?
Orders begin processing shortly after they are placed. If you need to request a cancellation, please contact support@havensio.com within 48 hours of placing your order. While we will make every reasonable effort to accommodate your request, cancellations cannot be guaranteed once order processing or shipment has begun.