Refund policy

Last Updated: August 04, 2026

Important Information

• Return Period: Eligible returns may be requested within 30 days of delivery.
• Restocking Fees: No restocking fees apply to eligible returns.
• Refunds: Approved refunds are typically processed within 7 business days after the returned item has been received.
• Return Shipping: Customers are responsible for return shipping costs.

How to Request a Return

If you would like to request a return, please contact our customer support team at support@havensio.com.

Please include your order number and the reason for your return request. Return requests are reviewed before return instructions are provided. Returns sent without prior authorization may not be accepted.

To be eligible for a return, items should be unused, in their original packaging, and include all original accessories or components, where applicable.

Return Shipping Instructions

Once your return request has been approved, we will provide instructions for returning the item.

Please package the item securely to help prevent damage during transit. Unless otherwise stated, customers are responsible for return shipping costs.

Refunds

After your returned item has been received and inspected, we will determine whether it meets the conditions of our Return & Refund Policy.

If your return is approved, the refund will be issued to your original payment method. Refunds are generally processed within 7 business days, although the time required for the funds to appear in your account may vary depending on your payment provider.

Exchanges

If you would like to request an exchange, please contact us at support@havensio.com.

Exchange requests are subject to product availability. Our customer support team will provide available options and further instructions after reviewing your request.

Order Cancellations

If you would like to request an order cancellation, please contact our customer support team as soon as possible at support@havensio.com.

Cancellation requests are reviewed based on the current status of your order. Once an order has entered processing or has been shipped, cancellation may no longer be available. If your order cannot be canceled, you may be eligible to request a return in accordance with this Return and Refund Policy after delivery.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact our customer support team as soon as possible at support@havensio.com.

To help us review your request, please include your order number along with clear photographs of the item, the packaging, and any visible damage or discrepancy.

After reviewing your request, we will work with you to determine an appropriate resolution in accordance with this Return & Refund Policy.

For complete information about the use of our website, orders, and legal terms, please review our Terms of Service.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, our customer support team is here to assist you.